Return Policy:

Thank you for shopping at MONARCA STUDIO. We strive to provide you with the best shopping experience possible. In the event that you need to return a product, please carefully review our return policy outlined below.

1. Returns Eligibility:
- Returns can be made within 30 days from the date of delivery.
- Products must be unopened, unused, and in their original packaging.
- Returns will be accepted only for products that are damaged upon arrival - Returns will be in store credits

2. Return Process:
- To initiate a return, please contact our customer support team via email within the specified 30-day return window.
- Provide your order details, including the order number and the reason for the return.
- Please ensure that the returned product is properly packaged to avoid any damage during transit.

3. Store Credit:
- Upon receiving the returned product and confirming the eligibility, we will issue store credits for the value of the returned item.
- Store credits can be used for future purchases on our website.
- Please note that shipping charges, if any, are non-refundable.

4. Damaged Products:
- If you receive a damaged product, please contact our customer support team immediately.
- Provide detailed information about the damage, including supporting evidence such as photographs, if possible.
- Our team will assess the situation and guide you through the return process.
- In case of a damaged product, we will cover the return shipping costs.

5. Exceptions:
- Certain products, such as perishable goods, personalized items, or items marked as non-returnable, are not eligible for returns unless they arrive damaged.
- Please check the product description or contact our customer support team for further details.

6. Refunds:
- We do not provide refunds for returned items. Instead, store credits will be issued upon successful return.

By making a purchase from MONARCA STUDIO, you agree to abide by the terms and conditions mentioned in this return policy. We reserve the right to modify or update this policy at any time, so we encourage you to review it periodically.

If you have any questions or need further clarification, please feel free to reach out to our customer support team. We are here to assist you.

Shipping Policy:

Thank you for choosing to shop with MONARCA STUDIO. We appreciate your business and strive to provide you with a smooth and efficient shipping experience. Please review our shipping policy below for important information regarding shipping timelines and procedures.

1. Processing Time:
- Clothing and beauty items will be processed and shipped within 5 to 7 business days from the date of order placement
- Handmade pieces, which require additional time for production, may take up to 15 business days to be processed and shipped.
- Please note that processing time does not include weekends or public holidays.

2. Shipping Methods:
- We utilize reputable shipping carriers to ensure reliable and timely delivery of your orders.
- The specific shipping carrier will be selected based on your location and the availability of services in your area.
- Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your package.

3. Shipping Costs:
- Shipping costs are determined based on the weight, dimensions, and destination of the package.
- The shipping cost will be calculated and displayed during the checkout process.
- We may offer free shipping promotions on select items or orders that meet certain criteria. Please refer to our website or promotional materials for more details.

4. International Shipping:
- We currently offer international shipping to select countries.
- International shipping rates and delivery times may vary based on the destination and customs regulations.
- Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the shipping cost and are the sole responsibility of the recipient.

5. Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.
- You can use the provided tracking number to monitor the progress of your shipment on the respective carrier's website.
- Please allow a few hours for the tracking information to be updated after receiving the shipping confirmation email.

6. Delays and Exceptions:
- While we strive to deliver your orders within the specified timelines, unforeseen circumstances or external factors may occasionally cause delays.
- Delays may occur due to weather conditions, natural disasters, customs clearance procedures, or other similar situations beyond our control.
- We will make every effort to keep you informed of any significant delays or issues that may affect your order.

If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact our customer support team at info@shopmonarca.com

About Us:

Welcome to MONARCA STUDIO, your ultimate destination for all things fashion, beauty, and comfort. With a passion for the industry and a deep understanding of women's needs, we founded this online store to provide a one-stop destination for every stylish, beautiful, and comfortable item you desire at an affordable price.

Our Story:
Monarca Studio was founded by Consuelo and Edward, individuals who share a common background in the fashion and beauty industry as a fashion model and a hairstylist. With years of experience and a genuine love for all things stylish and beautiful, we set out on a mission to create a platform that caters to the needs and desires of women everywhere.

Our Vision:
At Monarca Studio, we believe that fashion and beauty go hand in hand with comfort and affordability . We understand that every woman deserves to feel confident and empowered in her own skin. That's why we carefully curate a wide range of products that not only look good but also make you feel amazing.

Our Mission:
Our mission is simple: to provide a seamless shopping experience and offer a diverse selection of high-quality fashion and beauty items that suit every style, preference, and occasion at an affordable price for everyone. Whether you're looking for trendy clothing, luxurious skincare products, or particular accessories , we've got you covered.

What Sets Us Apart:
At Monarca Studio, we pride ourselves on our dedication to customer satisfaction. We go the extra mile to ensure that every product we offer meets the highest standards of quality and style. Our team of experts meticulously handpick each item, ensuring that it aligns with our vision of providing the best for our customers.

Why Choose Us:
- Unique Selection: From the latest fashion trends to timeless beauty essentials, we offer a meticulously hand picked selected range of products to cater to every woman's needs.
- Quality Assurance: We believe in offering only the finest products that meet our strict quality standards, ensuring your satisfaction with every purchase.
- Passionate Team: Our founders' deep passion for the industry drives us to continually search for the best products and deliver an exceptional shopping experience.
- Customer Care: We value our customers and strive to provide excellent customer service. Our team is here to assist you throughout your shopping journey.

Join us as we embark on this exciting fashion and beauty adventure. Discover your personal style, enhance your beauty routine, and indulge in the ultimate comfort. At Monarca Studio, we're here to make you look and feel your best, every single day.

If you have any questions or need assistance, please don't hesitate to reach out to our friendly customer support team at info@shopmonarca.com