RETURN POLICY
Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.
To initiate a return/exchange, please email us at info@monarca.com
- Order number
- Name of the item(s) you wish to return/exchange
- Reasons for the return/exchange
- Photos of the item(s) you wish to return/exchange, clearly showing the item(s) and the attached tags.
Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
Styles returned are subject to rejection if they do not satisfy the following requirements:
- The item is unworn and in original condition with all the tags still attached
- The item has absolutely no marks or stains (including makeup and spray tan)
- The item has hygiene stickers still in place (Swimwear)
- The item does not have any odor (including deodorant, perfume, body odor or washing powder)
- Earrings cannot be returned (for hygiene reasons)
- Accessories( Press on nails, necklaces, gloves and leggings) non-returnable
- A receipt and proof of purchase is available
Return
Once we confirm the item has been returned correctly, a gift card will be emailed to the email address attached to the order and valid for 12 months.
Exchanges
If you wish to exchange for a more expensive product, you will need to pay the price difference. Conversely, if the replacement item is less expensive than the original, we will email you a gift card with the difference value.
Faulty Item
We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.
If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.
* Faulty problems include broken holes, unsewn seams, and damaged segments.
Mew Mews reserves the right to address any other faults or issues not mentioned above.
Please Note:
- Please remember to keep the tracking information for your return package. To ensure a smooth return process and for the security of both our customers and our business, we kindly request that you retain the tracking information for your return package.
- The original shipping fees are non-refundable.
- The customer is responsible for all return or exchanges shipping costs.
- And we are unable to provide shipping labels.
Final Sale Items
Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorized Final Sale items which are posted back to MONARCA will be refused upon delivery and returned to the sender.
Lost Items
MONARCA is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
MONARCA is also NOT responsible for any incorrect shipping information you provide.